# Privacy Policy
**Effective Date:** May 2, 2026
This Privacy Policy applies to **AV Locksmith LLC, doing business as Prime Locksmith** ("Prime Locksmith," "we," "our," or "us"). It explains how we collect, use, disclose, and protect your information when you visit **https://www.primelocksmithsa.com/** or use our locksmith services.
## Business Information
**Legal Business Name:** AV Locksmith LLC
**DBA:** Prime Locksmith
**Billing & Mailing Address:**
15950 Chase Hill Blvd #3308
San Antonio, TX 78256
**Phone:** (210) 762-4327
**Hours:**
* Sunday-Thursday: 7:00 AM-10:00 PM
* Friday: 7:00 AM-4:00 PM
* Saturday: Closed
**Website:** https://www.primelocksmithsa.com/
**Email:** [info@primelocksmithsa.com](mailto:info@primelocksmithsa.com)
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## Information We Collect
### Information You Provide
We collect information that you voluntarily provide when you:
* Request locksmith services
* Contact us by phone, email, or through our website
* Submit a contact form
* Schedule an appointment
This information may include:
* Name
* Phone number
* Email address
* Service address
* Billing information, if applicable
* Any information you choose to provide regarding your service request
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## Website Analytics
Our website uses **Google Analytics 4 (GA4)** to understand how visitors interact with our website and improve website performance.
Google Analytics may collect information such as:
* Pages visited
* Time spent on the website
* Approximate geographic location
* Browser information
* Website interactions
* Cookies used by Google Analytics
This information is collected by Google in aggregate and helps us improve our website and services. We do not use Google Analytics to personally identify visitors.
For more information:
https://policies.google.com/technologies/partner-sites
To opt out:
https://tools.google.com/dlpage/gaoptout
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## Cookies
Our website uses cookies only as required for Google Analytics to measure website traffic and performance.
You can disable cookies through your browser settings.
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## How We Use Your Information
We use your information to:
* Respond to inquiries
* Schedule locksmith services
* Provide requested services
* Process payments
* Communicate regarding appointments
* Improve customer service
* Comply with legal obligations
Google Analytics information is used solely to understand website performance and visitor behavior.
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## Sharing Information
We do not sell or rent your personal information.
Information may be shared only with trusted service providers necessary to operate our business, including payment processors, website hosting providers, or when required by law.
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## Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information.
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## Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices.
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## SMS Communications
If you provide your mobile number, we may send appointment reminders, technician arrival notifications, or customer service messages.
Message and data rates may apply.
Reply **STOP** at any time to unsubscribe.
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## Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information.
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## Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes become effective upon posting to this page.
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## Contact Us
**AV Locksmith LLC**
**DBA: Prime Locksmith**
15950 Chase Hill Blvd #3308
San Antonio, TX 78256
Phone: (210) 762-4327
Hours:
* Sunday-Thursday: 7:00 AM-10:00 PM
* Friday: 7:00 AM-4:00 PM
* Saturday: Closed
Email: [info@primelocksmithsa.com](mailto:info@primelocksmithsa.com)
Website: https://www.primelocksmithsa.com/