Effective Date: August 5, 2026

This Privacy Policy applies to AV Locksmith LLC, doing business as Prime Locksmith (“Prime Locksmith,” “we,” “our,” or “us”). It explains how we collect, use, disclose, and protect information when you visit www.primelocksmithsa.com or use our locksmith services.

Business Information

Information We Collect

Information You Provide

We collect information that you voluntarily provide when you request locksmith services, contact us, submit a website form, or schedule an appointment.

This information may include:

• Name
• Phone number
• Email address
• Service address
• Billing information, when applicable
• Details about your locksmith service request
• Any other information you voluntarily provide

Google Analytics

Our website uses Google Analytics 4, also known as GA4, to understand how visitors use our website and to help us improve website performance.

Google Analytics may collect information such as:

• Pages visited
• Time spent on the website
• Approximate geographic location
• Browser information
• Website interactions
• Google Analytics cookies and similar technologies

This information is collected and processed through Google Analytics. We use Google Analytics information to review website traffic and performance. We do not use Google Analytics to personally identify individual website visitors.

You can learn more about how Google collects and processes information by visiting: Google’s information for sites and apps that use Google services.

You may also use the Google Analytics Opt-out Browser Add-on.

Cookies

Our website uses cookies and similar technologies associated with Google Analytics to measure website traffic and performance.

You can block or delete cookies through your browser settings. Disabling cookies may affect how certain website features operate.

How We Use Your Information

We may use information you provide to:

• Respond to inquiries and service requests
• Schedule locksmith appointments
• Provide requested locksmith services
• Communicate about appointments or services
• Process payments
• Provide customer support
• Maintain business and transaction records
• Comply with applicable legal obligations

Google Analytics information is used to understand website usage, traffic, and performance.

How We Share Information

We do not sell or rent personal information.

We may share information with service providers that help us operate our business, such as payment processors, website hosting providers, analytics providers, communication providers, and professional advisers.

We may also disclose information when required by law or when reasonably necessary to protect our legal rights, customers, property, or safety.

Data Retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, process transactions, resolve disputes, and comply with legal obligations.

Data Security

We use reasonable administrative and technical safeguards designed to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy policies, security, or practices of third parties.

SMS and Telephone Communications

If you provide your phone number, we may use it to respond to your inquiry, confirm an appointment, provide technician updates, or communicate about a requested service.

Message and data rates may apply. You may reply STOP to an automated text message to request that future automated text messages stop.

Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information you have provided, subject to applicable law and legitimate recordkeeping requirements.

Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date.

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